Shipping policy
Order Processing Times
- All orders are processed within 1-3 business days.
- Orders placed on Friday's (after 5pm), weekends or holidays will be processed on the next business day.
Shipping Rates and Delivery Times
- Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.
- Estimated delivery times are provided at checkout and may vary depending on the shipping carrier.
Shipping Carriers
- We use trusted carriers through Pirate Ship to ensure secure and timely delivery of your orders.
Shipping Locations
- We currently ship to the United States.
- We DO NOT provide international shipping.
Tracking Your Order
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
Lost or Damaged Packages
- We are not responsible for lost or damaged packages once they are in the carrier’s hands.
- If your package is lost or arrives damaged, please contact the shipping carrier directly using the tracking information provided. You can also reach out to us at info@islandfamilyprints.com for assistance.
Incorrect Address or Delivery Issues
- Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
- If a package is returned due to an incorrect address, additional shipping charges will apply to resend the item.
Contact Us
If you have any questions about your order or shipping, please email us at info@islandfamilyprints.com.